Privacy Policy
All our dealings with clients are in the strictest confidence. We are committed to respecting and protecting the privacy of our clients and website users, and the confidentiality of any information that they provide us with. In visiting www.astermuro.co.uk you are accepting and consenting to the practices described in this policy.
Details are collected and held in accordance with the UK Data Protection Act (1998) and in compliance with the General Data Protection Regulation, 2018.
Information Collected
We collect information about you mainly for communication, operational and marketing purposes - to communicate with you, to fulfil your commissions and purchases, and to email you about other products and services we think may be of interest to you.
This information might be obtained when you are filling in forms on our website, corresponding via phone or email, including registration or subscription to any of our services, participating in social media functions on our site, or entering competitions or promotions. This information might include name, address, email address, phone number, and financial and card information.
When you visit our website we might collect information about you automatically including technical details (e.g. IP address which connects you to the internet), browser and operating system details, time zone and geographical location. We may also collect information on your visit such as products viewed, page visit durations and interactions.
We might receive information from third parties we work with to provide our services to you (e.g. business partners, technical, payment and delivery services, advertising businesses, analytics providers, search information providers, credit referencing).
Uses of Information
We use this information to ensure our website is suitably presented for you and your computer, to provide you with services, products and information you request from us, and to provide you with other similar goods or services. We, or selected third parties, might occasionally also provide you with information via email about other goods or services that we think might interest you. If you do not want your data to be used in this way please let us know.
Information collected by us or third parties will be used to administer our site, to facilitate internal operations, and for statistical purposes, to improve our site and content presentation, to allow you to participate in website features, to keep our site secure, to measure effectiveness of advertising and deliver relevant advertising, and to make suggestions to you about goods or services that might interest you.
We will hold this given information whilst we believe what we can offer is of legitimate interest to you or until you unsubscribe or notify us otherwise.
Cookies
We use cookies to distinguish you from other users on our site so that we can provide you with a better user experience and optimise our site. To find out more about cookies visit www.allaboutcookies.org. If you do not accept cookies on this site, please leave the site immediately.
Disclosure
We may share your information within our partnership, with selected third parties that facilitate the fulfilment of your orders/ commissions, some anonymous aggregate data may be shared with advertisers that will need the data to serve relevant advertising to you, and with search and analytics providers that help us to optimise our site. In the event that we sell or buy any business assets, the personal data held will be transferred as an asset. If by legal obligation, we are required to share your personal data, or to apply any of our terms of business, then we will do so, and we will do so to protect the rights, property or safety of our business and clients/
Storage
Where you have been given a password to enable access to certain parts of the site, you will be responsible for keeping this safe and private. Data collected might be stored in a destination outside the EEA or processed outside the EEA by one of our suppliers, in order to fulfil your orders, and by using this website and submitting data you agree to this. We take all reasonable steps to ensure your data is treated securely. All information you provide to us is stored on secure servers and transactions are SSL encrypted. We will do our best to protect your personal data with strict procedures and security measures in place but cannot guarantee complete security and any sharing of data is ultimately at your own risk.
Preferences
If you would prefer us not to process your personal data for marketing purposes you can change your preferences by emailing the studio. If we intend to use your data for these purposes we will usually inform you before data collection is carried out. Please make sure you only check opt-in boxes on forms if you are happy with this.
Sometimes our website or communications might contain links to other websites. If you follow an external link please note that these websites will operate under their own privacy policies and we do not accept responsibility for these policies or any personal data you submit elsewhere.
Requests
If you would like to request a copy of the information that we hold about you at any point please email studio@astermuro.co.uk. There will be a charge of £10 for this.
BuonFresco Newsletter
We send out our BuonFresco newsletter monthly, with occasional extra updates to share early access for new fresco collections and events. You can unsubscribe at any time in the footer of the email.
Please contact us if you have any queries about our privacy policy or information we hold about you: email studio@astermuro.co.uk or ring +44 (0)7384 256 150.
Updated: 22nd March 2021
Website
Terms of Service
These terms of use form the basis on which you can use our website. Please read them carefully as they contain important information.
General
This site is owned and operated by Aster Muro. If you have any queries or comments please email us at studio@astermuro.co.uk. Our VAT No. is GB 346552489.
Ordering
We must receive payment in full for the goods or services you purchase from the website before your order can be accepted, the payment being your commitment to purchase which becomes contract with us on dispatch.
We will acknowledge your order by email using the email address you provide us with during checkout, and confirm your order details.
You have the opportunity to correct errors in your order until the point you submit in the ordering process.
Rights
All copyright, and other rights, in this website are owned by Aster Muro and any use of this website and its contents, including copying or storing in part or whole, other than for personal non-commercial use, is prohibited without the permission of Aster Muro. You may not modify, distribute or repost anything for any purpose without our consent.
Accuracy
We have diligently composed the content of this website to ensure to the best of our ability that prices quoted are correct and descriptions and photographs are as accurate as possible, and orders will be processed so long as there are no descriptive or pricing errors. Weights, dimensions and capacities are approximate.
Damages
We try to ensure this website is free from defects and viruses that will cause no damage to your computer but cannot guarantee such. Provision of correct equipment and computer settings is your personal responsibility and we are not liable for any loss or damage that may arise as a result of using this website.
Availability
All orders are subject to acceptance and availability. If there is a problem with availability for your order we will contact you by email or phone (if details have been provided) and you will have the option to choose another item or cancel.
Prices
Prices for goods or services are as listed on our website, inclusive of VAT at the current rates and correct at time of entry. If any changes to pricing are necessary we will notify you by email and will state a time period for which this price is valid.
Payment
Payment is taken upon receipt and acceptance of your order from your credit or debit card. If it is not possible to take full payment from you then we will contact you by email or phone, and may refuse to process the order and suspend delivery. This does not affect any other rights we may hold.
Delivery
Delivery charges vary according to goods or services ordered.
Our delivery charges are set out here.
You will be required to pay for delivery in addition to the price of goods and services.
Delivery will be to the address specified in your order. It is your responsibility to be accurate. Please be specific about where you would like goods left if you are out or about alternative delivery arrangements.
We cannot accept liability for any loss or damage to the goods once delivered correctly in accordance with your instructions.
We aim to deliver the goods within the timeframe quoted for delivery but delivery times are not guaranteed and your order may be delayed. If there are any issues we will communicate with you by email.
You will be the owner of the ordered goods once they have been delivered to you. Risk of loss and damage is your responsibility from the time of delivery. If you choose to use your own courier then the risk is yours when the goods pass to the courier.
If delivery is delayed due to incorrect payment details we accept no liability.
We may not be able to deliver to all locations. We are only currently able to deliver to addresses within the UK mainland.
Cancellation
You have the legal right to cancel your order up to 14 days after the day on which you receive your goods (with the exception of any made to order/ bespoke items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. If you have received the goods before you cancel, you must send the goods back to our contact address at your own cost and risk. If processed when you cancel, you should not unpack the goods must return them to us at your own cost and risk as soon as possible. Refunds will be processed within 14 days. Deductions may be taken from your refund for any loss in the value of the goods supplied if the result of unnecessary handling.
We reserve the right to cancel your order if the item is out of stock, we are unable to deliver to your area, an item was listed at an incorrect price due to typographical errors. In any event, you will be notified by email, and any sum deducted by us will be refunded within 14 days.
Issues
If you have any questions or complaints please contact us at studio@astermuro.co.uk. All notices must be addressed to us in writing.
Liability
If you do not receive your ordered goods within 30 days of the date on which you ordered them and which to cancel the order rather than re-arrange delivery we will arrange this. We are only responsible for losses where the goods are in our care and we are operating in line with these terms and not due to the lack of anyone else fulfilling their obligations or given circumstances or events beyond our control. We do not accept any liability for any losses related to you or your business.
All applicable legislation and regulations must be complied with, including obtaining necessary customs permissions or permits to purchase goods from our site. We accept no liability for errors therein.
Other
We reserve the write to change these terms at any time and you should look through them as often as necessary.
This website, its content and contracts derived therefrom are governed in accordance with English law and concluded in English. If any part of these terms is unenforceable it will not affect any other part of these terms.
By using this website you acknowledge and agree to be bound by these terms and the terms of our privacy policy, and where appropriate our General T&C. Our privacy policy is available at the top of this page. General T&C are available in the section below this.
Updated: 22nd March 2021
General T&C
This section mainly applies to on-site and site-specific installations but some sections are universally applicable.
1. LAW: All our dealings are governed by and in accordance with English law.
2. PLI: We have Public Liability Insurance of up to £5 million.
3. GENERAL: The agreement is made on the Contract/ Invoice Date between the Client and ASTER MURO. The Client agrees to buy/ commission and ASTER MURO to sell art/ frescoes specified in the Contract/ Invoice.
4. DESCRIPTION: It is the client’s responsibility to ensure that the description of goods/services, details and specifications set out in the Contract/ Order Form/ Invoice are accurate before commencement of work and to inform ASTER MURO of any amendments in writing to studio@astermuro.co.uk.
5. ACCESS: Following agreement, the Client will allow reasonable Access to the project premises by ASTER MURO to carry out an inspection of the proposed surface for installation (if site-specific art is required). The inspection is relative and only applies to the contract and ASTER MURO accept no liability for any defect or damage not exposed at the time.
4. TIME: ASTER MURO will make every endeavour to install the fresco/ art within the period arranged but cannot be held responsible for any delay of installation caused by accidents, fires, strikes, lock-outs, adverse weather or causes beyond ASTER MURO’s control.
5. ARTWORK: The artwork to be created is described in full in the Contract/ Invoice and no other work will be undertaken as part of this, in this instance, that is not specified therein.
6. MATERIALS: ASTER MURO will endeavour to use the best materials available for its purpose to create its art/ frescoes but cannot guarantee performance or against distortions, cracking, damage, or undesired imperfections. ASTER MURO will not accept responsibility for the above unless it is a direct result of faulty application.
7. CARE: Every reasonable care is always taken to protect the interiors we work in but ASTER MURO shall not be responsible for blemish or damage caused to internal or external decoration, carpets, ceramics or other tiles during the installation.
8. PROTECTION: ASTER MURO will always endeavour to avoid damage to the Client’s property and make thorough efforts and precautions however it is the Client’s responsibility to ensure furniture, carpets and furnishings in the immediate area to the proposed installation are adequately protected and thus ASTER MURO shall not be held liable to damage or blemish caused to the property in any circumstances.
9. SOFT FURNISHINGS & FURNITURE: It is the Client’s responsibility to remove and restore all dressings, furnishings and furniture before and after installation takes place. Spaces should be as clear as possible to minimise impact. Additionally, where appropriate, sockets, skirting and other obstructing pieces should be removed by the Client prior to installation. If ASTER MURO find that anything needs removing at installation, a charge will be added to the final invoice.
10: STRUCTURE: Whilst ASTER MURO can advise on the preparation of the surface, it is the Client’s responsibility to ensure the proposed structure/ property/ project is physically sound. It is the Client’s responsibility to organise structural surveys, if appropriate, and to check stability of wall where art/ frescoes will be placed. ASTER MURO cannot be held responsible for any movement in a building that leads to movement in the art/ fresco.
11. COPYRIGHT: Intellectual property rights and Copyright for all art/frescoes supplied shall always remain with ASTER MURO and no modifications, distortions or reproductions of the works are permitted without obtaining written permission from studio@astermuro.co.uk.
12. OWNERSHIP: All art/ frescoes supplied shall remain the property of ASTER MURO until paid in full. Owner’s details (name and address) shall be provided to ASTER MURO, if not already.
13. PAYMENT TERMS: By signing the Contract/ Accepting and Paying the Invoice in any part the Client agrees to these Terms. The Client agrees and to pay 50% deposit via Bank Transfer on signature/ agreement and the remaining 50% balance via Bank Transfer on or before the final day of installation/ collection. We reserve the right to ask for different payment terms in advance and these will be agreed with the Client in the agreed quotation before the project commences. Workshops, masterclasses and demonstrations must be paid in full upfront.
Payment of deposit serves as a signed contract. If a project is cancelled for any reason that is not the responsibility of ASTER MURO the 100% full amount of the contract/ order must be paid immediately. If the scope of a project is reduced after the deposit is received, the Client must pay the 100% full amount of the agreed contract regardless. All deposits and part-payments are non-refundable. The Client shall not be entitled to withhold payment by reason of any alleged minor defect. ASTER MURO will not release portable frescoes for shipment without payment being received in full. Any outstanding balance due and not paid to ASTER MURO within 7 days after installation of a site-specific fresco shall be chargeable to the customer at 2% per month. This clause shall be enacted entirely at the discretion of ASTER MURO.
14. ACCEPTANCE: If upon survey ASTER MURO are of the opinion that it is not safe or suitable for the art/ frescoes to be installed or exceptional difficulties or expense might arise, ASTER MURO reserve the right to cancel the Contract and will refund the deposit to the Client.
15. PERMISSIONS: It is the Client’s responsibility to obtain any necessary permissions or approval in writing, that may be required for the intended interior space where the fresco/ art will be installed.
16. AMENDMENTS: ASTER MURO reserves the right to amend or alter specifications or materials or design as artistically required and to amend these Terms at any time if necessary.
17. ASSOCIATED WORKS: Where the Client wishes to use his/her own Contractor for the base layer works, ASTER MURO must approve with the Client in writing after consultation with the proposed Contractor. ASTER MURO accept no liability for defects caused by this base.
18. CONSEQUENTIAL LOSS: ASTER MURO shall not be liable to the Client or any party for any consequential losses whatsoever.
19. COLOUR: ASTER MURO uses commercially reasonable efforts to represent and display colours of its art/frescoes accurately. However, because individual computers and eyes view colour differently, ASTER MURO is not responsible for the colour accuracy and disclaims all liability in this regard. ASTER MURO create works of art that are inimitable original one-offs and thus colour will vary from practices to pieces. Further, colours will alter slightly during drying time and this is to be expected by the Client.
20. TAX, SHIPPING & INSURANCE: It is the Client’s responsibility to ensure all relevant taxes are paid with regard to duties/ shipping charges, and that artworks are insured. Should ASTER MURO be required to charge VAT they reserve the right to add VAT to the final balance, payable by the Client in addition to the Total Price.
21. INSTALLATION/ SHIPMENT/ DAMAGE: The Client must inspect the completed/ delivered work immediately upon installation/ delivery. ASTER MURO accepts NO liability for damage or defects after collection for shipment/ installation. Portable artworks will be inspected and signed off before shipment. All delivery charges will be agreed with the Client in advance and paid for by the Client. Installation charges for site-specific frescoes are included in the Price agreed prior to installation. Installation of portable frescoes is not included in the Price, but can be arranged at the Client's cost; please contact studio@astermuro.co.uk. We supply guidelines for handling and installation that need to be strictly adhered to, so that chance of damaging a fresco is reduced. Installation by ASTER MURO installers is preferred. Should any issues/ damage occur, photographic evidence should be supplied immediately to studio@astermuro.co.uk and these matters will be dealt with promptly at ASTER MURO’s discretion. If artwork on loan is damaged, the Client is fully responsible for the cost of repairs, as quoted by ASTER MURO. If artwork on loan is disposed of for any reason, the Client is liable to pay the full value of the piece(s) in question to ASTER MURO. Loan artwork should not be removed or moved without obtaining written permission from ASTER MURO prior. ASTER MURO is available to carry out repairs to frescoes at the Client's cost and will supply an estimate after an assessment of the work has been carried out.